IDEAS home Printed from https://ideas.repec.org/a/lrc/larijb/v9y2019i1p1-7.html
   My bibliography  Save this article

Exploring the Ambivalent Effects of Control Modes on Project Performance Dimensions in Software Development Outsourcing

Author

Listed:
  • Donghwan Cho

    (Associate professor, Department of Business Administration, Gyeongnam National University of Science and Technology (GnTech), South Korea.)

Abstract

Although software development outsourcing (SDO) market continuously grows and various types of SDO are available, the control performance of SDOs is still complicated. Not only positive effects but also no effects and even negativeeffects of control have been reported. This study focuses on these mixed results and classifies control by modes and SDO project performance by sub-dimensions. The paper presents a theory and research model on the duality between each control mode and SDOperformance sub-dimensions. The study results suggest that it is not the amount of control exercised, but rather the amount of individual control mode appropriate to the specific SDO goals to enhance SDO performance. It also provides realistic suggestionsand guidelines to companies and organizations that need to improve SDO performance in practice.

Suggested Citation

  • Donghwan Cho, 2019. "Exploring the Ambivalent Effects of Control Modes on Project Performance Dimensions in Software Development Outsourcing," International Journal of Business and Social Research, LAR Center Press, vol. 9(1), pages 1-7, January.
    • Handle: RePEc:lrc:larijb:v:9:y:2019:i:1:p:1-7
    as

    Download full text from publisher

    File URL: https://thejournalofbusiness.org/index.php/site/article/view/1148/691
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Sandeep Rustagi & William R. King & Laurie J. Kirsch, 2008. "Predictors of Formal Control Usage in IT Outsourcing Partnerships," Information Systems Research, INFORMS, vol. 19(2), pages 126-143, June.
    2. Lacity, Mary & Willcocks, Leslie P., 2017. "Conflict resolution in business services outsourcing relationships," LSE Research Online Documents on Economics 69810, London School of Economics and Political Science, LSE Library.
    3. Laurie S. Kirsch, 1997. "Portfolios of Control Modes and IS Project Management," Information Systems Research, INFORMS, vol. 8(3), pages 215-239, September.
    4. Vivek Choudhury & Rajiv Sabherwal, 2003. "Portfolios of Control in Outsourced Software Development Projects," Information Systems Research, INFORMS, vol. 14(3), pages 291-314, September.
    5. Laurie J. Kirsch, 2004. "Deploying Common Systems Globally: The Dynamics of Control," Information Systems Research, INFORMS, vol. 15(4), pages 374-395, December.
    6. Laurie J. Kirsch & V. Sambamurthy & Dong-Gil Ko & Russell L. Purvis, 2002. "Controlling Information Systems Development Projects: The View from the Client," Management Science, INFORMS, vol. 48(4), pages 484-498, April.
    7. Laurie J. Kirsch, 1996. "The Management of Complex Tasks in Organizations: Controlling the Systems Development Process," Organization Science, INFORMS, vol. 7(1), pages 1-21, February.
    8. Shirish C. Srivastava & Thompson S.H. Teo, 2012. "Contract Performance in Offshore Systems Development: Role of Control Mechanisms," Post-Print hal-00731015, HAL.
    9. John C. Henderson & Soonchul Lee, 1992. "Managing I/S Design Teams: A Control Theories Perspective," Management Science, INFORMS, vol. 38(6), pages 757-777, June.
    10. Likoebe M. Maruping & Viswanath Venkatesh & Ritu Agarwal, 2009. "A Control Theory Perspective on Agile Methodology Use and Changing User Requirements," Information Systems Research, INFORMS, vol. 20(3), pages 377-399, September.
    11. William G. Ouchi, 1979. "A Conceptual Framework for the Design of Organizational Control Mechanisms," Management Science, INFORMS, vol. 25(9), pages 833-848, September.
    12. Shirish C. Srivastava, 2012. "Contract Performance in Offshore Systems Development: Role of Control Mechanisms," Post-Print hal-00714482, HAL.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Donghwan Cho, 2019. "Exploring the Ambivalent Effects of Control Modes on Project Performance Dimensions in Software Development Outsourcing," International Journal of Business and Social Research, MIR Center for Socio-Economic Research, vol. 9(1), pages 1-7, January.
    2. Liu, Shan & Deng, Zhaohua, 2015. "How environment risks moderate the effect of control on performance in information technology projects: Perspectives of project managers and user liaisons," International Journal of Information Management, Elsevier, vol. 35(1), pages 80-97.
    3. Gregory D. Moody & Laurie J. Kirsch & Sandra A. Slaughter & Brian Kimball Dunn & Qin Weng, 2016. "Facilitating the Transformational: An Exploration of Control in Cyberinfrastructure Projects and the Discovery of Field Control," Information Systems Research, INFORMS, vol. 27(2), pages 324-346, June.
    4. Alex Estevam & Denis Dennehy & Kieran Conboy, 2022. "Using Flow Tools to Enact Control in Software Development Projects: A Cross-case Analysis," Information Systems Frontiers, Springer, vol. 24(1), pages 287-304, February.
    5. Anandasivam Gopal & Sanjay Gosain, 2010. "Research Note ---The Role of Organizational Controls and Boundary Spanning in Software Development Outsourcing: Implications for Project Performance," Information Systems Research, INFORMS, vol. 21(4), pages 960-982, December.
    6. Laurie J. Kirsch & Dong-Gil Ko & Mark H. Haney, 2010. "Investigating the Antecedents of Team-Based Clan Control: Adding Social Capital as a Predictor," Organization Science, INFORMS, vol. 21(2), pages 469-489, April.
    7. Liu, Shan & Wang, Lin & Huang, Wei (Wayne), 2017. "Effects of process and outcome controls on business process outsourcing performance: Moderating roles of vendor and client capability risks," European Journal of Operational Research, Elsevier, vol. 260(3), pages 1115-1128.
    8. Sandeep Rustagi & William R. King & Laurie J. Kirsch, 2008. "Predictors of Formal Control Usage in IT Outsourcing Partnerships," Information Systems Research, INFORMS, vol. 19(2), pages 126-143, June.
    9. Rob Gleasure & Kieran Conboy & Lorraine Morgan, 2019. "Talking Up a Storm: How Backers Use Public Discourse to Exert Control in Crowdfunded Systems Development Projects," Information Systems Research, INFORMS, vol. 30(2), pages 447-465, June.
    10. Pankaj Nagpal & Andreas I. Nicolaou & Kalle Lyytinen, 2014. "Outsourcing And Market Value Of The Firm: Toward A Comprehensive Model," Intelligent Systems in Accounting, Finance and Management, John Wiley & Sons, Ltd., vol. 21(1), pages 19-38, January.
    11. Huigang Liang & Yajiong Xue & Liansheng Wu, 2013. "Ensuring Employees' IT Compliance: Carrot or Stick?," Information Systems Research, INFORMS, vol. 24(2), pages 279-294, June.
    12. Likoebe M. Maruping & Viswanath Venkatesh & Ritu Agarwal, 2009. "A Control Theory Perspective on Agile Methodology Use and Changing User Requirements," Information Systems Research, INFORMS, vol. 20(3), pages 377-399, September.
    13. Simy Joy, 2021. "Intra- and inter-organizational controls in outsourcing: Controlees’ perspectives," Working papers 470, Indian Institute of Management Kozhikode.
    14. Martin Wiener & Magnus Mähring & Ulrich Remus & Carol Saunders & W. Alec Cram, 2019. "Moving IS Project Control Research into the Digital Era: The “Why” of Control and the Concept of Control Purpose," Information Systems Research, INFORMS, vol. 30(4), pages 1387-1401, December.
    15. S. Balaji & Carol V. Brown, 2014. "Lateral Coordination Mechanisms and the Moderating Role of Arrangement Characteristics in Information Systems Development Outsourcing," Information Systems Research, INFORMS, vol. 25(4), pages 747-760, December.
    16. Alan R. Dennis & Lionel P. Robert & Aaron M. Curtis & Stacy T. Kowalczyk & Bryan K. Hasty, 2012. "Research Note ---Trust Is in the Eye of the Beholder: A Vignette Study of Postevent Behavioral Controls' Effects on Individual Trust in Virtual Teams," Information Systems Research, INFORMS, vol. 23(2), pages 546-558, June.
    17. Bart A. De Jong & Katinka M. Bijlsma-Frankema & Laura B. Cardinal, 2014. "Stronger Than the Sum of Its Parts? The Performance Implications of Peer Control Combinations in Teams," Organization Science, INFORMS, vol. 25(6), pages 1703-1721, December.
    18. Christian Jung-Gehling & Erik Strauss, 2018. "A Contemporary Concept of Organizational Control: Its Dependence on Shared Values and Impact on Motivation," Schmalenbach Business Review, Springer;Schmalenbach-Gesellschaft, vol. 70(4), pages 341-374, November.
    19. Jeffrey D. Wall & Prashant Palvia & John D’Arcy, 2022. "Theorizing the Behavioral Effects of Control Complementarity in Security Control Portfolios," Information Systems Frontiers, Springer, vol. 24(2), pages 637-658, April.
    20. Shraddha Nimish Danani & Janis L. Gogan & Prageet Aeron & Kirti Sharma & Mahadeo Prasad Jaiswal, 2022. "How Do Digital Market Platform Hosts Exercise Control Over Sellers?: Digital Market Platform Sellers Control," Journal of Electronic Commerce in Organizations (JECO), IGI Global, vol. 20(2), pages 1-18, April.

    More about this item

    Keywords

    Control Modes; Duality; Outsourcing; Project Performance; Software.;
    All these keywords.

    JEL classification:

    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:lrc:larijb:v:9:y:2019:i:1:p:1-7. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Al Hossain (email available below). General contact details of provider: http://www.thejournalofbusiness.org .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.