Identifying Factors Affecting Patients’ Satisfaction against Quality of Health Care Services: An Investigation from Aga Khan Hospital Karachi
AbstractMain aim of this study is to identify barriers and critical success factors, which are affecting the level of patients’ satisfaction. Previous studies show that the Perception of the quality of care and patients’ satisfaction has the associations and there are bareirers which are affecting level of satisfaction. The patients were selected randomly and a questionnaire was used to evaluate the health care services provided like:diagnosis services, food services, and billing department services, emergency services, pharmacy services, physical appearance and layout of the hospital. This study concludes that the majority of the patients are satisfied with the services provided by the in-patient department of Aga khan hospital. The strengths of the organization as highlighted by patients must be continuing, on the other hand, some services need more focus, while planning and managing the health care system, like pharmacy and billing department services. The study recommends that the hospital must improve its billing system and should give discount on medicines as well.
Download InfoIf you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
Bibliographic InfoArticle provided by Khadim Ali Shah Bukhari Institute of Technology (KASBIT) in its journal KASBIT Bussiness Journal.
Volume (Year): 5 (2012)
Issue (Month): (December)
Contact details of provider:
Web page: http://www.kasbit.edu.pk/MarkettingAndManagementDept.aspx
More information through EDIRC
: Patient satisfaction; Health care services; Health care organizations; Agh khan hospital.;
Find related papers by JEL classification:
- I11 - Health, Education, and Welfare - - Health - - - Analysis of Health Care Markets
- I18 - Health, Education, and Welfare - - Health - - - Government Policy; Regulation; Public Health
- L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality
You can help add them by filling out this form.
reading list or among the top items on IDEAS.Access and download statisticsgeneral information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Yasir Jaseem).
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If references are entirely missing, you can add them using this form.
If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.
Please note that corrections may take a couple of weeks to filter through the various RePEc services.