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The Particularities Of The Efficient Management Of Banking Staff

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  • Ala Roller

Abstract

This article acknowledges the importance of banking staff involvement in improving the quality of services offered to banking customers. The important role in promoting the quality of banking products is attributed to banking staff. And without these qualified cadres, the bank's management can not practically implement any theory or idea formulated and supported by the top leadership of the bank. Of course, the bank's operational staff must be properly motivated and well-motivated in the field of quality. Team culture also plays an important role. Without feeling part of the team, without being familiar with the culture of quality, and without receiving a message from the management, the bank staff will not be trained in the process of quality improvement.

Suggested Citation

  • Ala Roller, 2017. "The Particularities Of The Efficient Management Of Banking Staff," Knowledge Horizons - Economics, Faculty of Finance, Banking and Accountancy Bucharest,"Dimitrie Cantemir" Christian University Bucharest, vol. 9(3), pages 60-63, September.
    • Handle: RePEc:khe:journl:v:9:y:2017:i:3:p:60-63
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    More about this item

    Keywords

    Coaching; Mentoring; Personal Banking; Brainstorming;
    All these keywords.

    JEL classification:

    • E58 - Macroeconomics and Monetary Economics - - Monetary Policy, Central Banking, and the Supply of Money and Credit - - - Central Banks and Their Policies

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