Quality Evaluation in Service Organizations
AbstractEfforts to define and evaluation of service quality demonstrates many points of view on this understanding in comparison with management products specific interpretations. This complex and often contradictory context does not imply a waiver of the expert economic analysis, but determined to focus on identifying the role of different quality levels of services on the functioning of economic organizations.
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Bibliographic InfoArticle provided by Faculty of Finance, Banking and Accountancy Bucharest,"Dimitrie Cantemir" Christian University Bucharest in its journal Knowledge Horizons - Economics.
Volume (Year): 3 (2011)
Issue (Month): 1-2 (March-June)
Quality of service; the services; pricing services; behavioral standard; quality assessment; total quality management; SERVQUAL methodology; EFQM;
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