IDEAS home Printed from https://ideas.repec.org/a/inm/orserv/v3y2011i3p206-222.html
   My bibliography  Save this article

Reducing Risk or Increasing Profit? Provider Decisions in Agreement Networks

Author

Listed:
  • Wibke Michalk

    (Institute of Information Systems and Management, Karlsruhe Institute of Technology (KIT), Karlsruhe, Germany)

  • Lilia Filipova-Neumann

    (Information and Process Engineering, Forschungszentrum Informatik, FZI, Karlsruhe, Germany)

  • Benjamin Blau

    (Office of the CPO, SAP AG, Walldorf, Germany)

  • Christof Weinhardt

    (Institute of Information Systems and Management, Karlsruhe Institute of Technology (KIT), Karlsruhe, Germany)

Abstract

The rise of Software as a Service (SaaS) composition platforms and so called Compute Clouds demonstrates the growing demand for the agile composition of Web Services. In order to facilitate the composition of services and value-creation, service providers need to collaborate. This collaboration is regulated by means of Service Level Agreements (SLAs) where the parties, the executed service as well as guarantees on the service execution are specified. This work presents the concept of Service Value Networks and Agreement Networks as the underlying legal structure. Furthermore, an approach is introduced that allows a service provider to select the risk-minimal SLA portfolio. In a further step, the approach is extended in order to allow for a tradeoff between risk and expected profit from the service execution. Finally, the computational complexity of the optimization model is discussed and solutions are proposed. [ Service Science , ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 as issues under ISBN 978-1-4276-2090-3.]

Suggested Citation

  • Wibke Michalk & Lilia Filipova-Neumann & Benjamin Blau & Christof Weinhardt, 2011. "Reducing Risk or Increasing Profit? Provider Decisions in Agreement Networks," Service Science, INFORMS, vol. 3(3), pages 206-222, September.
    • Handle: RePEc:inm:orserv:v:3:y:2011:i:3:p:206-222
    DOI: 10.1287/serv.3.3.206
    as

    Download full text from publisher

    File URL: http://dx.doi.org/10.1287/serv.3.3.206
    Download Restriction: no
    File URL: https://libkey.io/10.1287/serv.3.3.206?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:inm:orserv:v:3:y:2011:i:3:p:206-222. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Asher (email available below). General contact details of provider: https://edirc.repec.org/data/inforea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.