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Research Note --Some Characteristics of Human Resources in the Service Sector

Author

Listed:
  • Daniel Berg

    (College of Engineering, University of Miami, P. O. Box 248294, Coral Gables, FL 33124, USA)

  • Norman G. Einspruch

    (College of Engineering, University of Miami, P. O. Box 248581, Coral Gables, FL 33124, USA)

Abstract

As part of an ongoing study of the similarities and differences between the Goods and Services Sectors of the economy, a technique labelled "Data Surface Mining" (DSM) was used to analyze three independently generated and previously published data sets that focused on three different aspects of human resources. The three aspects are: in which economic sector to launch a career (young people), the relative presence of powerful women in the two sectors (women) and the relative presence of seniors in top positions in the two sectors (aging). Such matters are of major managerial significance in light of the fact that the Services Sector represents 80% (GDP and/or employment) of the United States economy and is of increasing importance in the global economy. [ Service Science , ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 as issues under ISBN 978-1-4276-2090-3.]

Suggested Citation

  • Daniel Berg & Norman G. Einspruch, 2009. "Research Note --Some Characteristics of Human Resources in the Service Sector," Service Science, INFORMS, vol. 1(2), pages 107-114, June.
    • Handle: RePEc:inm:orserv:v:1:y:2009:i:2:p:107-114
    DOI: 10.1287/serv.1.2.107
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