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Priority Assignment in Waiting-Line Problems Under Conditions of Misclassification

Author

Listed:
  • S. P. van der Zee

    (Econometric Institute, Netherlands School of Economics, Rotterdam, The Netherlands)

  • H. Theil

    (Econometric Institute, Netherlands School of Economics, Rotterdam, The Netherlands)

Abstract

This article deals with priority assignment in waiting-line problems in case the classification on which the priorities are based is subject to errors. The expected waiting time under this condition is derived for a two-priority single-channel system. The procedure recommended involves the introduction of a “mixed” group for those customers who cannot be classified with certainty in group 1 or group 2, and to allocate such a customer to this group when the probability that he really belongs to group 1 lies in a certain interval, the limits of which are determined by the basic data of the waiting-line problem (mean service times, arrival rates, etc).

Suggested Citation

  • S. P. van der Zee & H. Theil, 1961. "Priority Assignment in Waiting-Line Problems Under Conditions of Misclassification," Operations Research, INFORMS, vol. 9(6), pages 875-885, December.
  • Handle: RePEc:inm:oropre:v:9:y:1961:i:6:p:875-885
    DOI: 10.1287/opre.9.6.875
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    Cited by:

    1. Adam Diamant, 2021. "Dynamic multistage scheduling for patient-centered care plans," Health Care Management Science, Springer, vol. 24(4), pages 827-844, December.
    2. Soroush Saghafian & Wallace J. Hopp & Mark P. Van Oyen & Jeffrey S. Desmond & Steven L. Kronick, 2014. "Complexity-Augmented Triage: A Tool for Improving Patient Safety and Operational Efficiency," Manufacturing & Service Operations Management, INFORMS, vol. 16(3), pages 329-345, July.
    3. Li, Dong & Glazebrook, Kevin D., 2011. "A Bayesian approach to the triage problem with imperfect classification," European Journal of Operational Research, Elsevier, vol. 215(1), pages 169-180, November.
    4. Nilay Tan{i}k Argon & Serhan Ziya, 2009. "Priority Assignment Under Imperfect Information on Customer Type Identities," Manufacturing & Service Operations Management, INFORMS, vol. 11(4), pages 674-693, June.

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