Advanced Search
MyIDEAS: Login

Measuring System Usage: Implications for IS Theory Testing

Contents:

Author Info

  • Detmar Straub

    (College of Business Administration, Georgia State University, Atlanta, Georgia 30302)

  • Moez Limayem

    (Universite Laval, Apvillon Palasis Prince, Quebec, Quebec, Canada G1K 7P1)

  • Elena Karahanna-Evaristo

    (University of Cyprus, Nicosia 141, Cyprus)

Registered author(s):

    Abstract

    There is widespread agreement among researchers that system usage, defined as the utilization of information technology (IT) by individuals, groups, or organizations, is the primary variable through which IT affects white collar performance. Despite the number of studies targeted at explaining system usage, there are crucial differences in the way the variable has been conceptualized and operationalized. This wide variation of system usage measures hinders the efforts of MIS researchers to compare findings across studies, thus impeding the accumulation of knowledge and theory in this area. The purpose of this paper is to address conceptual as well as methodological issues related to measuring system usage. First, via LISREL measurement modeling techniques, we compare subjective and objective measures of system usage, namely, self-reported versus computer-recorded measures. Next, using a modified form of Davis' Technology Acceptance Model (TAM) as a nomological net, we test the nomological validity of these system usage constructs and measures. Results of the LISREL measurement and nomological net analysis suggest that system usage should be factored into self-reported system usage and computer-recorded system usage. Contrary to expectations, these constructs do not appear to be strongly related to each other. Moreover, while self-reported measures of system usage are related to self-reported measures of TAM independent variables, objective, computer-recorded measures show distinctly weaker links. In the face of such counter-evidence, it is tempting to argue that research that has relied on subjective measures of system usage (for example, research confirming TAM) may be artifactual. There are several alternative explanations, though, that maintain the integrity of TAM and studies that measure system usage subjectively. These alternative explanations suggest directions for further research as well as new approaches to measurement.

    Download Info

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
    File URL: http://dx.doi.org/10.1287/mnsc.41.8.1328
    Download Restriction: no

    Bibliographic Info

    Article provided by INFORMS in its journal Management Science.

    Volume (Year): 41 (1995)
    Issue (Month): 8 (August)
    Pages: 1328-1342

    as in new window
    Handle: RePEc:inm:ormnsc:v:41:y:1995:i:8:p:1328-1342

    Contact details of provider:
    Postal: 7240 Parkway Drive, Suite 300, Hanover, MD 21076 USA
    Phone: +1-443-757-3500
    Fax: 443-757-3515
    Email:
    Web page: http://www.informs.org/
    More information through EDIRC

    Related research

    Keywords: technology acceptance model; system usage; IS theory testing; IS measurement; IS methodology; nomological validity;

    References

    No references listed on IDEAS
    You can help add them by filling out this form.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as in new window

    Cited by:
    1. Laubie, Raphaëlle & Elie-dit-Cosaque, Christophe, 2012. "Exploring and Predicting Online Collective Action on Patients' Virtual Communities: A Multi-method Investigation in France," Economics Papers from University Paris Dauphine 123456789/11679, Paris Dauphine University.
    2. Eddleston, Kimberly A. & Kellermanns, Franz W., 2007. "Destructive and productive family relationships: A stewardship theory perspective," Journal of Business Venturing, Elsevier, vol. 22(4), pages 545-565, July.
    3. Alexander Benlian & Thomas Hess & Peter Buxmann, 2009. "Drivers of SaaS-Adoption – An Empirical Study of Different Application Types," Business & Information Systems Engineering, Springer, vol. 1(5), pages 357-369, October.
    4. Hernández, Blanca & Jiménez, Julio & Martín, M. José, 2010. "Customer behavior in electronic commerce: The moderating effect of e-purchasing experience," Journal of Business Research, Elsevier, vol. 63(9-10), pages 964-971, September.
    5. Elie-dit-Cosaque, Christophe & Ondrus, Jan, 2011. "Towards a Better Understanding of Personal Productivity in the Context of Information Technology Use," Economics Papers from University Paris Dauphine 123456789/7962, Paris Dauphine University.
    6. Memili, Esra & Eddleston, Kimberly A. & Kellermanns, Franz W. & Zellweger, Thomas M. & Barnett, Tim, 2010. "The critical path to family firm success through entrepreneurial risk taking and image," Journal of Family Business Strategy, Elsevier, vol. 1(4), pages 200-209, December.
    7. Denolf, Janne.M. & Wognum, Nel P.M. & Trienekens, Jacques H. & van der Vorst, Jack G.A.J. & Omta, S.W.F. (Onno), 2012. "Towards a Supply-Chain Instrument to Monitor an Information Technology Implementation," 2012 International European Forum, February 13-17, 2012, Innsbruck-Igls, Austria 144968, International European Forum on Innovation and System Dynamics in Food Networks.
    8. Roland Kidwell & Franz Kellermanns & Kimberly Eddleston, 2012. "Harmony, Justice, Confusion, and Conflict in Family Firms: Implications for Ethical Climate and the “Fredo Effect”," Journal of Business Ethics, Springer, vol. 106(4), pages 503-517, April.

    Lists

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    Statistics

    Access and download statistics

    Corrections

    When requesting a correction, please mention this item's handle: RePEc:inm:ormnsc:v:41:y:1995:i:8:p:1328-1342. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Mirko Janc).

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.