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Determinants of Electronic Integration in the Insurance Industry: An Empirical Test

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  • Akbar Zaheer

    (Carlson School of Management, University of Minnesota, 835 Management/Economics Building, 271 19th Ave South, Minneapolis, Minnesota 55455)

  • N. Venkatraman

    (Boston University School of Management, 704 Commonwealth Avenue, Boston, Massachusetts 02215)

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    Abstract

    Electronic integration---a form of vertical quasi-integration achieved through the deployment of dedicated computers and communication systems between relevant actors in the adjacent stages of the value-chain---is an important concept to researchers in the information systems field since it focuses on the role of information technology in restructuring vertical relationships. Drawing on theoretical and empirical research on transaction costs, we develop and test a model of the determinants of the degree of electronic integration in the commercial segment of the property and casualty (P&C) industry. Based on a sample of 120 independent agencies operating under dedicated information technology-mediated conditions, we provide empirical support for three hypotheses on the determinants of electronic integration. Implications and research extensions are identified to guide further research in this important area.

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    File URL: http://dx.doi.org/10.1287/mnsc.40.5.549
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    Bibliographic Info

    Article provided by INFORMS in its journal Management Science.

    Volume (Year): 40 (1994)
    Issue (Month): 5 (May)
    Pages: 549-566

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    Handle: RePEc:inm:ormnsc:v:40:y:1994:i:5:p:549-566

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    Related research

    Keywords: information technology; vertical integration; electronic integration; interorganizational systems; organizational economics; transaction cost model; insurance industry; commercial lines;

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    Cited by:
    1. Maike Scherrer-Rathje & Patricia Deflorin & Gopesh Anand, 2010. "Outsourcing and its Impact on Manufacturing Flexibility: Contingencies Matter," Working Papers 0125, University of Zurich, Institute for Strategy and Business Economics (ISU).
    2. Prosser, Alexander & Nickl, Alexander, 1997. "The impact of EDI on interorganizational integration," International Journal of Production Economics, Elsevier, vol. 52(3), pages 269-281, October.
    3. Kang, Min-Ping & Mahoney, Joseph T. & Tan, Danchi, 2007. "Why Firms Make Unilateral Investments Specific to Other Firms: The Case of OEM Suppliers," Working Papers 07-0110, University of Illinois at Urbana-Champaign, College of Business.
    4. Nelson, Matthew L. & Shaw, Michael J., 2005. "Interorganizational System Standards Diffusion: The Role of Industry-Based Standards Development Organizations," Working Papers 05-0126, University of Illinois at Urbana-Champaign, College of Business.
    5. António Madureira & Nico Baken & Harry Bouwman, 2011. "Value of digital information networks: a holonic framework," Netnomics, Springer, vol. 12(1), pages 1-30, April.
    6. Malhotra, Deepak & Lumineau, Fabrice, 2011. "Trust and collaboration in the aftermath of conflict: the effects of contract structure," MPRA Paper 38358, University Library of Munich, Germany.
    7. Haesevoets, Tessa & Reinders Folmer, Chris & De Cremer, David & Van Hiel, Alain, 2013. "Money isn’t all that matters: The use of financial compensation and apologies to preserve relationships in the aftermath of distributive harm," Journal of Economic Psychology, Elsevier, vol. 35(C), pages 95-107.

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