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Individual Differences and MIS Success: A Review of the Empirical Literature


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  • Robert W. Zmud

    (Georgia State University)

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    Of the numerous factors believed to influence MIS success, the area of individual differences has by far been the most extensively studied. This paper synthesizes the findings of empirical investigations of the manner in which individual differences impact MIS success. Suggestions are made regarding those aspects which would benefit most from future research.

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    Bibliographic Info

    Article provided by INFORMS in its journal Management Science.

    Volume (Year): 25 (1979)
    Issue (Month): 10 (October)
    Pages: 966-979

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    Handle: RePEc:inm:ormnsc:v:25:y:1979:i:10:p:966-979

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    Keywords: management information systems; human behavior; performance;


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    Cited by:
    1. van Bruggen, G.H. & Wierenga, B., 2005. "When are CRM Systems Successful? The Perspective of the User and of the Organization," ERIM Report Series Research in Management ERS-2005-048-MKT, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
    2. Kalika, Michel & Pallud, Jessie & Elie-dit-Cosaque, Christophe, 2008. "The Influence of Work Environment On It-Specific Individual Differences: An Empirical Study," Economics Papers from University Paris Dauphine 123456789/8266, Paris Dauphine University.
    3. Moez Bellaaj, 2008. "Technologies De L'Information Et Performance Organisationnelle : Différentes Approches D'Évaluation," Post-Print halshs-00522342, HAL.
    4. Moustakis, Vassilis S., 1995. "CEG: A case based decision modeling architecture," European Journal of Operational Research, Elsevier, vol. 84(1), pages 170-191, July.
    5. Althuizen, N.A.P. & Wierenga, B., 2003. "The Effectiveness of Case-Based Reasoning: An Application in Sales Promotions," ERIM Report Series Research in Management ERS-2003-053-MKT, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
    6. Robinson, Leroy Jr. & Marshall, Greg W. & Stamps, Miriam B., 2005. "Sales force use of technology: antecedents to technology acceptance," Journal of Business Research, Elsevier, vol. 58(12), pages 1623-1631, December.
    7. Eom, Sean B., 1998. "Relationships between the decision support system subspecialities and reference disciplines: An empirical investigation," European Journal of Operational Research, Elsevier, vol. 104(1), pages 31-45, January.
    8. Gary Fleischman & Kenton Walker & Eric Johnson, 2010. "A field study of user versus provider perceptions of management accounting system services," International Journal of Accounting and Information Management, Emerald Group Publishing, vol. 18(3), pages 252-285, September.
    9. Jörg Mayer & Robert Winter & Thomas Mohr, 2012. "Situational Management Support Systems," Business & Information Systems Engineering, Springer, vol. 4(6), pages 331-345, December.
    10. Igbaria, M. & Iivari, J., 1995. "The effects of self-efficacy on computer usage," Omega, Elsevier, vol. 23(6), pages 587-605, December.
    11. Bhimani, Alnoor, 2003. "A study of the emergence of management accounting system ethos and its influence on perceived system success," Accounting, Organizations and Society, Elsevier, vol. 28(6), pages 523-548, August.
    12. Lu, Hsi-Peng & Yu, Huei-Ju & Lu, Simon S. K., 2001. "The effects of cognitive style and model type on DSS acceptance: An empirical study," European Journal of Operational Research, Elsevier, vol. 131(3), pages 649-663, June.
    13. Gregory A. Baker, 1993. "Success factors affecting computer-based information system performance in agribusiness," Agribusiness, John Wiley & Sons, Ltd., vol. 9(4), pages 309-316.
    14. Goodwin, Paul & Fildes, Robert & Lawrence, Michael & Nikolopoulos, Konstantinos, 2007. "The process of using a forecasting support system," International Journal of Forecasting, Elsevier, vol. 23(3), pages 391-404.


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