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Sixty Years of Queueing Theory

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  • U. Narayan Bhat

    (Case Western Reserve University)

Abstract

Queueing Theory has been attacked on two fronts. Some theoreticians say that Queueing Theory is closed. Some practitioners feel that there is very little in it for use. In view of this, it seems that after six decades of development it is time for stock taking. It is hoped that a discussion of the problems, achievements and the shortcomings of Queueing Theory will be helpful for both theorists and practitioners by putting things in proper perspective. This paper reviews some of the major strides taken by Queueing Theory with respect to its three constituent problems: (i) Behavioral, (ii) Statistical, and (iii) Operational. If one looks at the general picture of the developments in these areas it is hard not to conclude that, in spite of the practitioners' accusations, the systems studied have become more and more realistic over the years. This review makes an attempt to bring this out. An extensive bibliography which is directive in nature rather than exhaustive should be helpful to an interested researcher or a practitioner in identifying the articles of his interest. A discussion of the future of Queueing Theory concludes the paper.

Suggested Citation

  • U. Narayan Bhat, 1969. "Sixty Years of Queueing Theory," Management Science, INFORMS, vol. 15(6), pages 280-294, February.
    • Handle: RePEc:inm:ormnsc:v:15:y:1969:i:6:p:b280-b294
    DOI: 10.1287/mnsc.15.6.B280
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    Cited by:

    1. Peter Buchholz & Jan Kriege, 2017. "Fitting correlated arrival and service times and related queueing performance," Queueing Systems: Theory and Applications, Springer, vol. 85(3), pages 337-359, April.
    2. Li, Dongmin & Hu, Qingpei & Wang, Lujia & Yu, Dan, 2019. "Statistical inference for Mt/G/Infinity queueing systems under incomplete observations," European Journal of Operational Research, Elsevier, vol. 279(3), pages 882-901.
    3. D Worthington, 2009. "Reflections on queue modelling from the last 50 years," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 60(1), pages 83-92, May.

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