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Research Note —A View from the Top: Integrated Information Delivery and Effective Information Use from the Senior Executive's Perspective

Author

Listed:
  • William J. Kettinger

    (Department of Management Information Systems, Fogelman College of Business and Economics, University of Memphis, Memphis, Tennessee 38152)

  • Chen Zhang

    (Department of Management Information Systems, Fogelman College of Business and Economics, University of Memphis, Memphis, Tennessee 38152)

  • Kuo-Chung Chang

    (Department of Information Management, College of Informatics, Yuan Ze University, Taoyuan, Taiwan 32003)

Abstract

This study frames antecedents of effective information use, outlining a nomological network that firms follow to achieve integrated information delivery and effective information use. Our focus is on senior business executives' assessment of information delivered by their organizations' information systems. We first clarify the definition of information as it relates to information delivery and effective use. Then, drawing from institutional theory and the resource-based view of the firm, we propose a research model consisting of external institutional pressure, internal information systems (IS) resources, integrated information delivery, and effective information use and empirically test it through a field survey of senior business executives and post hoc qualitative analysis. Our findings position information delivery as an important research construct leading to effective information use and value. Our study also highlights the important role of the IS function as a facilitator of effective information use and a nurturer of a strong information culture in organizations. Finally, we offer practical advice on how senior executives assess and improve integrated information delivery and effective use.

Suggested Citation

  • William J. Kettinger & Chen Zhang & Kuo-Chung Chang, 2013. "Research Note —A View from the Top: Integrated Information Delivery and Effective Information Use from the Senior Executive's Perspective," Information Systems Research, INFORMS, vol. 24(3), pages 842-860, September.
    • Handle: RePEc:inm:orisre:v:24:y:2013:i:3:p:842-860
    DOI: 10.1287/isre.1120.0473
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    References listed on IDEAS

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    Cited by:

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    3. Hadi Karimikia & Narges Safari & Harminder Singh, 2020. "Being useful: How information systems professionals influence the use of information systems in enterprises," Information Systems Frontiers, Springer, vol. 22(2), pages 429-453, April.

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