Book Reviews

Morecroft, John D. W. and Sterman, John D., eds. 1994, Modeling for Learning Organizations , Systems Dynamics Series, Productivity Press, Portland, Oregon, xxii + 400 pp., $45.00—reviewed by Bruce W. FowlerGoodman, Richard A. and Lawless, Michael W. 1994, Technology and Strategy: Conceptual Models and Diagnostics , Oxford University Press, New York, 291 pp., $35.00—reviewed by Fred PhillipsSauer, Chris 1993, Why Information System Fail: A Case Study Approach , Alfred Waller Ltd., Publishers, Oxfordshire, Great Britain, 369 pp., $29.95—reviewed by Ephrem EyobMedhi, Jyotiprasad 1994, Stochastic Processes , second edition, John Wiley and Sons, 598 pp. $39.95—reviewed by Yahia ZareGrover, Varun and Kettinger, William J., eds. 1995, Business Process Change: Reengineering Concepts, Methods, and Technologies , Idea Group Publishing, Harrisburg, Pennsylvania, 685 pp., $84.95—reviewed by Albert H. SegarsArnold, Kenneth L. 1994, The Manager’s Guide to ISO 9000 , The Free Press, New York, 377 pp., $35.00—reviewed by Paulo A. DasilvaBazaraa, Mokhtar S.; Sherali, Hanif D.; and Shetty, C. M. 1993, Nonlinear Programming: Theory and Algorithms , Second edition, John Wiley and Sons, New York, 638 pp., $86.95—reviewed by Nikolaos V. SahinidisAskin, R. G. and Standridge, C. R. 1993, Modeling and Analysis of Manufacturing Systems , John Wiley and Sons, New York, 461 pp., $58.50—reviewed by Janny LeungAndrews, Dorine C. and Stalick, Susan, K. 1994, Business Reengineering: The Survival Guide , Yourdon Press, Englewood Cliffs, New Jersey, 308 pp., $24.95—reviewed by Paulo A. DasilvaKalashnikov, Vladimir V. 1994, Mathematical Methods in Queuing Theory , Kluwer Academic Publishers, Dordrecht, The Netherlands, 377 pp., $136.00—reviewed by Yahia ZareHoebeke, Luc 1994, Making Work Systems Better , John Wiley and Sons, New York, 190 pp., $45.00—reviewed by Belarmino Adenso-Díaz