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IWSAS: Expert System Phone Survey Assistance for Collecting Data on Hazardous Waste Generation

Author

Listed:
  • David Coursey

    (School of Public Administration and Policy, MS R-92, 616 Bellamy Building, Florida State University, Tallahassee, Florida 32306)

  • Stuart Bretschneider

    (Technology and Information Policy Program, The Maxwell School, 326 Link Hall, Syracuse University, Syracuse, New York 13244)

  • Jane Blair

    (Malcolm Pirnie Incorporated, 2 Corporate Park Drive, White Plains, New York 10602)

Abstract

IWSAS, the Intelligent Waste Stream Advisory System, is a phone interviewing assistant that collects information from small quantity generators in New Jersey on their handling of hazardous waste. This expert system aids in conducting interviews to determine the wastes associated with small printing and photography firms. It has many features of conventional computer-assisted telephone interviewing (CATI) software but represents the potential of artificial intelligence (AI) in this application arena. Knowledge acquisition involved multiple experts among several organizations. IWSAS has been successfully used by phone interviewers to complete 252 surveys and the results have improved our understanding of factors influencing waste generation.

Suggested Citation

  • David Coursey & Stuart Bretschneider & Jane Blair, 1993. "IWSAS: Expert System Phone Survey Assistance for Collecting Data on Hazardous Waste Generation," Interfaces, INFORMS, vol. 23(3), pages 79-90, June.
    • Handle: RePEc:inm:orinte:v:23:y:1993:i:3:p:79-90
    DOI: 10.1287/inte.23.3.79
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