Book Reviews

Conway, Richard; Maxwell, William L.; McClain, John, O.; and Worona, Steven L. 1990, User's Guide to XCELL + Factory Modeling System Release 4.0 , The Scientific Press, San Francisco, California, 186 pp., $47.50—reviewed by Suraj M. AlexanderThomas, Joseph L.; McClain, John O.; and Edwards, David B. 1989, Teaching Notes Cases in Operations Management Using the XCELL Factory Modeling System , The Scientific Press, Redwood City, California, 103 pp., $15.00—reviewed by Suraj M. AlexanderThomas, L. Joseph; McClain, John, O.; and Edwards, David B. 1989, Cases in Operations Management Using the XCELL Factory Modeling System , The Scientific Press, Redwood City, California, 143 pp., $22.50—reviewed by Suraj M. AlexanderHorovitz, Jacques 1990, Winning Ways: Achieving Zero-Defect Service , Productivity Press, Cambridge, Massachusetts, 177 pp., $24.95—reviewed by Wan S. ShinEvans, James R. 1991, Creative Thinking in the Decision and Management Sciences , Southwestern Publishing, Cincinnati, Ohio, 167 pp., $12.50—reviewed by Frederic H. MurphyQuarterman, John S. 1990, The Matrix: Computer Networks and Conferencing Systems Worldwide , Digital Press, Bedford, Massachusetts, 723 pp., $49.95—reviewed by E. S. TheiseRoss, Sheldon M. 1990, A Course in Simulation , Macmillan Publishing Company, New York, 202 pp., $35.00—reviewed by Franklin E. GrangeWolstenholme, Eric F. 1990, System Enquiry: A System Dynamics Approach , John Wiley and Sons, New York, 238 + xvi pp., $39.95—reviewed by A. N. Perakis