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IBM's Experiences with GroupSystems

Author

Listed:
  • Chris McGoff

    (Systems Integration Division, IBM Corporation, 6600 Rockledge Drive, Bethesda, Maryland 20817)

  • Ann Hunt

    (Systems Integration Division, IBM Corporation, 6600 Rockledge Drive, Bethesda, Maryland 20817)

  • Doug Vogel

    (Department of Management Information Systems, College of Business and Public Administration, University of Arizona, Tucson, Arizona 85721)

  • Jay Nunamaker

    (Department of Management Information Systems, College of Business and Public Administration, University of Arizona, Tucson, Arizona 85721)

Abstract

IBM has used GroupSystems, a collection of software tools that support group work developed at the University of Arizona, to conduct both intra- and inter-organizational sessions within IBM and among IBM associates and customers. Research conducted by the University of Arizona and IBM indicates that this information technology that supports parallel, anonymous, and collaborative group communication can aid tactical and strategic planning, human resource management, negotiation, and general meeting activities. Use of GroupSystems tools in these sessions enabled participants with widely varying backgrounds, motivations, and personal agendas to effectively and efficiently address complex problems. Problems addressed included quality improvement, customer account planning, opinion survey feedback, resource allocation, application implementation, contract performance reviews, and the establishment of standards.

Suggested Citation

  • Chris McGoff & Ann Hunt & Doug Vogel & Jay Nunamaker, 1990. "IBM's Experiences with GroupSystems," Interfaces, INFORMS, vol. 20(6), pages 39-52, December.
    • Handle: RePEc:inm:orinte:v:20:y:1990:i:6:p:39-52
    DOI: 10.1287/inte.20.6.39
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