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A Simulation-Based Resource-Planning System for the Oregon Motor Vehicles Division

Author

Listed:
  • Sabah U. Randhawa

    (Department of Industrial and Manufacturing Engineering, Oregon State University, Corvallis, Oregon 97331)

  • Ann M. Mechling

    (Production Department, Pudget Sound Naval Shipyard, Bremerton, Washington 98314)

  • Robert A. Joerger

    (Systems and Planning Section, Oregon Motor Vehicle Division, Department of Transportation, Salem, Oregon 97314)

Abstract

The Oregon Motor Vehicles Division operates 61 field offices in Oregon. They continually evaluate ways to improve customer service. A computerized resource-planning system was developed to support their manpower planning and scheduling decisions to improve the quality of service provided to the customers. At the heart of the system is a flexible discrete-event simulation model. A number of supporting programs facilitate data input, file management, and report generation. The system can be used in a what-if mode to evaluate the effects on different planning strategies.

Suggested Citation

  • Sabah U. Randhawa & Ann M. Mechling & Robert A. Joerger, 1989. "A Simulation-Based Resource-Planning System for the Oregon Motor Vehicles Division," Interfaces, INFORMS, vol. 19(6), pages 40-51, December.
    • Handle: RePEc:inm:orinte:v:19:y:1989:i:6:p:40-51
    DOI: 10.1287/inte.19.6.40
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