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The Implementation of Office Automation

Author

Listed:
  • Albert L. Lederer

    (Joseph M. Katz Graduate School of Business, University of Pittsburgh, Pittsburgh, Pennsylvania 15260)

  • William F. Stubler

    (Research and Development Center, Westinghouse Electric Corporation, 1310 Beulah Road, Pittsburgh, Pennsylvania 15235)

  • Vijay Sethi

    (Joseph M. Katz Graduate School of Business, University of Pittsburgh, Pittsburgh, Pennsylvania 15260)

  • John C. Ryan

    (School of Business, Indiana University of Pennsylvania, Indiana, Pennsylvania 15705)

Abstract

The Nuclear Fuel Division of the Westinghouse Electric Corporation installed office automation (OA) to improve white-collar productivity. The process included a definition of needs, an evaluation of vendors, and a pilot study to identify both quantitative and qualitative savings. Its success depended on the extensive support of an information center. The project produced a number of guidelines useful to organizations considering a similar endeavor. They are assessed in terms of how they extend previous research which provided guidelines for the implementation of conventional information systems.

Suggested Citation

  • Albert L. Lederer & William F. Stubler & Vijay Sethi & John C. Ryan, 1987. "The Implementation of Office Automation," Interfaces, INFORMS, vol. 17(4), pages 78-84, August.
    • Handle: RePEc:inm:orinte:v:17:y:1987:i:4:p:78-84
    DOI: 10.1287/inte.17.4.78
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