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Measuring User Satisfaction

Author

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  • Kieran Mathieson

    (Operations and Systems Management Department, School of Business, Indiana University, Bloomington, Indiana 47405)

Abstract

Bogon the gnome was obsessed with the measurement of user satisfaction. Together with his super-servant LISREL, he set out to test his questionnaire. And so began the greatest MIS experiment in history, one that would change the world, for Bogon’s measurements were more precise and more complete than any that had gone before.

Suggested Citation

  • Kieran Mathieson, 1986. "Measuring User Satisfaction," Interfaces, INFORMS, vol. 16(6), pages 73-76, December.
    • Handle: RePEc:inm:orinte:v:16:y:1986:i:6:p:73-76
    DOI: 10.1287/inte.16.6.73
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    Keywords

    computers;

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