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The Fifth Column: On System Acceptance

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  • Gene Woolsey

    (Mineral Economics Department, Colorado School of Mines, Golden, Colorado 80401)

Abstract

Common folklore among members of our profession holds that the only absolute requirement for system acceptance is “top management commitment.” May I respectfully suggest that, in my experience, another requirement is equally absolute: user (bottom-level management) acceptance. I have now seen the spectacle, in a number of cultures, of splendid systems going down to defeat and taking the committed top management right along with them. The hard facts are these: if the people at the bottom of the managerial heap who will have the joy of facing the green screens every day don't see the new system as a help, they will slowly, and with malice, ignore it to death.

Suggested Citation

  • Gene Woolsey, 1986. "The Fifth Column: On System Acceptance," Interfaces, INFORMS, vol. 16(3), pages 55-59, June.
    • Handle: RePEc:inm:orinte:v:16:y:1986:i:3:p:55-59
    DOI: 10.1287/inte.16.3.55
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    Cited by:

    1. R. John Milne & Amy K. Zander, 2012. "Operations Research Capstone Courses for Business Majors with Analytical Backgrounds," INFORMS Transactions on Education, INFORMS, vol. 13(1), pages 2-9, September.

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    Keywords

    computers: system design/operation;

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