IDEAS home Printed from https://ideas.repec.org/a/ijb/journl/v16y2017i3p295-301.html
   My bibliography  Save this article

Don¡¦t Bug Me! Service Recovery for Cockroach Sighting in Hotel Food Services

Author

Listed:
  • Hui-Wen Shih

    (Hong Kong Polytechnic University, Hong Kong)

  • Po-Ju Chen

    (University of Central Florida, U.S.A.)

Abstract

A chef was on a vacation with her husband to celebrate their wedding anniversary. They anticipated having a special weekend at the destination to celebrate their special day. The couple was pleased to receive a handmade box of chocolates from the hotel. The surprise was that a cockroach ran out of the box when she opened it. The sighting of the cockroach made the guest wonder if their money was well spent. The couple called the manager on duty to inform him of this incident. What can the hotel do? *Brands and names are disguised to protect individuals and corporate brands.

Suggested Citation

  • Hui-Wen Shih & Po-Ju Chen, 2017. "Don¡¦t Bug Me! Service Recovery for Cockroach Sighting in Hotel Food Services," International Journal of Business and Economics, School of Management Development, Feng Chia University, Taichung, Taiwan, vol. 16(3), pages 295-301, December.
    • Handle: RePEc:ijb:journl:v:16:y:2017:i:3:p:295-301
    as

    Download full text from publisher

    File URL: https://ijbe.fcu.edu.tw/assets/ijbe/past_issue/No.16-3/pdf/vol_16-3-10.pdf
    Download Restriction: no
    File URL: https://ijbe.fcu.edu.tw/assets/ijbe/past_issue/No.16-3/abstract/10.html
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ijb:journl:v:16:y:2017:i:3:p:295-301. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Szu-Hsien Ho (email available below). General contact details of provider: https://edirc.repec.org/data/cbfcutw.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.