IDEAS home Printed from https://ideas.repec.org/a/igg/rmj000/v35y2022i3p1-18.html
   My bibliography  Save this article

A Review of Website Quality and Its Impact on Customer Satisfaction

Author

Listed:
  • Nitika Aggarwal

    (Ramjas College, India)

Abstract

China is one of the foremost online markets owing to the rising popularity of online shopping, and being the most populated country in the world, it is expected to develop into the largest market in the foreseeable future. India is not far behind. To conduct business online, website quality (WQ) has been regarded as a significant step. Henceforth, for WQ, along with analysis, several discussions have been dedicated. System quality (SQ), information quality (IQ), service quality, and website design are the WQ's strongest elements. Customer satisfaction (CS) is directly and positively affected by WQ. Similarly, CS has a direct and positive effect on purchase intentions (PIs). This effect is mediated significantly by CS with the existence of WQ's effect on PIs. Consequently, CS, WQ, and hypotheses, together with the research methodology, have been reviewed here. Website accuracy, along with consistency, is also explained here.

Suggested Citation

  • Nitika Aggarwal, 2022. "A Review of Website Quality and Its Impact on Customer Satisfaction," Information Resources Management Journal (IRMJ), IGI Global, vol. 35(3), pages 1-18, July.
    • Handle: RePEc:igg:rmj000:v:35:y:2022:i:3:p:1-18
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IRMJ.305867
    Download Restriction: no
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:rmj000:v:35:y:2022:i:3:p:1-18. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.