IDEAS home Printed from https://ideas.repec.org/a/igg/rmj000/v15y2002i2p22-30.html
   My bibliography  Save this article

Impact of User Satisfaction and Trust on Virtual Team Members

Author

Listed:
  • Steven A. Morris

    (Middle Tennessee State University, USA)

  • Thomas E. Marshall

    (Auburn University, USA)

  • R. Kelly Rainer Jr.

    (Auburn University, USA)

Abstract

Pressured by the growing need for fast response times, mass customization, and globalization, many organizations are turning to flexible organizational forms, such as virtual teams. Virtual teams consist of cooperative relationships supported by information technology to overcome limitations of time and/or location. Virtual teams require their members to rely heavily on the use of information technology and trust in coworkers. This study investigates the impacts that the reliance on information technology (operationalized in our study via the user satisfaction construct) and trust have on the job satisfaction of virtual team members. The study findings reveal that both user satisfaction and trust are positively related to job satisfaction in virtual teams, while system use was not found to play a significant role. These findings emphasize that organizations seeking the benefits of flexible, IT-enabled virtual teams must consider both the level of trust among colleagues, and the users’ satisfaction with the information technology on which virtual teams rely.

Suggested Citation

  • Steven A. Morris & Thomas E. Marshall & R. Kelly Rainer Jr., 2002. "Impact of User Satisfaction and Trust on Virtual Team Members," Information Resources Management Journal (IRMJ), IGI Global, vol. 15(2), pages 22-30, April.
  • Handle: RePEc:igg:rmj000:v:15:y:2002:i:2:p:22-30
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/irmj.2002040103
    Download Restriction: no
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Jeewon Cho & Insu Park, 2022. "Does Information Systems Support for Creativity Enhance Effective Information Systems Use and Job Satisfaction in Virtual Work?," Information Systems Frontiers, Springer, vol. 24(6), pages 1865-1886, December.
    2. Nabila JAWADI, 2014. "Developpement De La Confiance Dans Les Equipes Virtuelles : Analyse Des Effets Des Comportements De Communication," Working Papers 2014-344, Department of Research, Ipag Business School.
    3. Yi Cui & Jian Mou & Jason Cohen & Yanping Liu, 2019. "Understanding information system success model and valence framework in sellers’ acceptance of cross-border e-commerce: a sequential multi-method approach," Electronic Commerce Research, Springer, vol. 19(4), pages 885-914, December.
    4. Marshall, Thomas E. & Drum, Dawna & Morris, Steven & Lambert, Sherwood Lane, 2021. "Leveraging research within a pedagogical protocol for enhanced integrated-competency student learning," Journal of Accounting Education, Elsevier, vol. 56(C).

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:rmj000:v:15:y:2002:i:2:p:22-30. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.