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Citizens' Trust and E-government Services Adoption: The Role of Demographic Factors

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  • Isaac Kofi Mensah

    (School of Management, Harbin Institute of Technology, Harbin, China)

  • Jianing Mi

    (School of Management, Harbin Institute of Technology, Harbin, China)

Abstract

This article examined citizens' trust and demographic factors such as age, gender, and education as predictors of readiness to use e-government services. This article also sought to explore the moderating role of these demographic factors on the positive relationship between citizens' trust and readiness to use e-government services. The data gathered was captured and analyzed with SPSS. The results indicated that citizens' trust is a significant predictor of readiness to adopt e-government services. However, the demographic factors such as age, gender, and education were all not statistically significant in determining the readiness to use e-government services. The article also found that these demographic factors do not moderate significantly the impact of citizen trust on the readiness to use e-government services. The implications of these findings are further discussed.

Suggested Citation

  • Isaac Kofi Mensah & Jianing Mi, 2017. "Citizens' Trust and E-government Services Adoption: The Role of Demographic Factors," International Journal of Strategic Information Technology and Applications (IJSITA), IGI Global, vol. 8(1), pages 21-36, January.
    • Handle: RePEc:igg:jsita0:v:8:y:2017:i:1:p:21-36
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