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The Role of Benchmarking in Managerial Performance

Author

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  • Alina Stanciu

    (1 Decembrie 1918 University, Alba Lulia, Romania)

  • Ana-Maria Ifrim

    (Titu Maiorescu University, Bucharest, Romania)

Abstract

Benchmarking is one of the methods of widespread use in practice and in management theory, benefiting from continuous development. This article intends to identify and analyze the perspective of benchmarking in romanian smes from the perspective of quality, cost, effectiveness, and customer satisfaction. The results show that for many romanian organizations, benchmarking is still a little overlooked, on the one hand because of the lack of necessary financial resources, on the other hand, of a poor awareness of the importance of these investments in the medium and long term.

Suggested Citation

  • Alina Stanciu & Ana-Maria Ifrim, 2018. "The Role of Benchmarking in Managerial Performance," International Journal of Innovation in the Digital Economy (IJIDE), IGI Global, vol. 9(4), pages 37-47, October.
    • Handle: RePEc:igg:jide00:v:9:y:2018:i:4:p:37-47
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJIDE.2018100104
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    Cited by:

    1. Liming Yang & Yanxia Chen & Xiuju Gao, 2023. "Spatial Spillover Effect of Digital-Finance-Driven Technology Innovation Level Based on BP Neural Network," Sustainability, MDPI, vol. 15(2), pages 1-14, January.

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