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E-Service Research Trends in the Domain of E-Government: A Contemporary Study

Author

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  • M. Sirajul Islam

    (Örebro University, Sweden)

  • Ada Scupola

    (Roskilde University, Denmark)

Abstract

Government ‘e-service’ as a subfield of the e-government domain has been gaining attention to practitioners and academicians alike due to the growing use of information and communication technologies at the individual, organizational, and societal levels. This paper conducts a thorough literature review to examine the e-service research trends during the period between 2005 and 2009 mostly in terms of research methods, theoretical models, and frameworks employed as well as type of research questions. The results show that there has been a good amount of papers focusing on ‘e-Service’ within the field of e-government with a good combination of research methods and theories. In particular, findings show that technology acceptance, evaluation and system architecture are the most common themes, which circa half of the studies surveyed focus on the organizational perspective and that the most employed research methods are case studies and surveys, often with a mix of both types of methodologies.

Suggested Citation

  • M. Sirajul Islam & Ada Scupola, 2011. "E-Service Research Trends in the Domain of E-Government: A Contemporary Study," International Journal of E-Services and Mobile Applications (IJESMA), IGI Global, vol. 3(1), pages 39-56, January.
    • Handle: RePEc:igg:jesma0:v:3:y:2011:i:1:p:39-56
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    Cited by:

    1. Dan Johansson & Karl Andersson, 2015. "Mobile e-Services: State of the Art, Focus Areas, and Future Directions," International Journal of E-Services and Mobile Applications (IJESMA), IGI Global, vol. 7(2), pages 1-24, April.
    2. Yao Yang, 2017. "Towards a New Digital Era: Observing Local E-Government Services Adoption in a Chinese Municipality," Future Internet, MDPI, vol. 9(3), pages 1-17, September.

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