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The Role of Choice in the Development of an M-Government Strategy in Turkey

Author

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  • Ronan de Kervenoael

    (Sabanci University, Turkey and Aston University, UK)

  • N. Meltem Cakici

    (Gediz University, Turkey)

  • Duygu Guner

    (Bahcesehir University, Turkey)

Abstract

Enhanced data services through mobile phones are expected to be soon fully transactional, interactive and embedded with other mobile consumption practices. While private services will continue to take the lead in the mobile data revolution, others such as government and NGOs are becoming more prominent m-players. This paper adopts a qualitative case study approach interpreting micro-level municipality officers’ mobility concept, ICT histories and choice practices for m-government services in Turkey. The findings highlight that in-situs ICT choice strategies are non-homogenous, sometimes conflicting with each other, and that current strategies have not yet justified the necessity for municipality officers to engage and fully commit to m-government efforts. Furthermore, beyond m-government initiatives’ success or failure, the mechanisms related to public administration mobile technical capacity building and knowledge transfer are identified to be directly related to m-government engagement likelihood.

Suggested Citation

  • Ronan de Kervenoael & N. Meltem Cakici & Duygu Guner, 2010. "The Role of Choice in the Development of an M-Government Strategy in Turkey," International Journal of E-Services and Mobile Applications (IJESMA), IGI Global, vol. 2(2), pages 38-57, April.
    • Handle: RePEc:igg:jesma0:v:2:y:2010:i:2:p:38-57
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