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Process Re-Engineering Success in Small and Medium Sized Enterprises

Author

Listed:
  • Jeffrey Chang

    (London South Bank University, UK)

  • Margi Levy

    (University of Warwick, UK)

  • Philip Powell

    (University of Bath, UK and University of Groningen, The Netherlands)

Abstract

The factors that lead to business process re-engineering (BPR) success in small and medium-sized enterprises (SMEs) are not clearly understood. This article reviews the main contributing factors to BPR success using a framework that considers culture, structure, technology and resource. Eight Taiwanese case studies are used to explore issues contributing to, or impeding, successful process re-engineering in small firms. The analysis shows that BPR success is empowered by innovation, employee empowerment, top management commitment and strategic direction and is dependent upon customer relations, IS involvement and financial resources.

Suggested Citation

  • Jeffrey Chang & Margi Levy & Philip Powell, 2009. "Process Re-Engineering Success in Small and Medium Sized Enterprises," International Journal of Enterprise Information Systems (IJEIS), IGI Global, vol. 5(3), pages 14-26, July.
    • Handle: RePEc:igg:jeis00:v:5:y:2009:i:3:p:14-26
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    Cited by:

    1. Krzysztof Łobos & Magdalena Wojciech, 2021. "Management practices and their relation to success of Polish SMEs: The empirical verification," PLOS ONE, Public Library of Science, vol. 16(11), pages 1-17, November.

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