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An Analysis of Interdepartmental Relations in Enterprise Resource Planning Implementation: A Social Capital Perspective

Author

Listed:
  • Ebru Esendemirli

    (Faculty of Administration and Economics Sciences, Yasar University, Izmir, Turkey)

  • Duygu Turker

    (Faculty of Administration and Economics Sciences, Yasar University, Izmir, Turkey)

  • Ceren Altuntas

    (Vocational School, Yasar University, Izmir, Turkey)

Abstract

Enterprise resource planning (ERP) has become one of the most popular information systems among companies that want to continue and expand their operations in the long run. The purpose of this study was to analyze the impact of interdepartmental relations, conceptualized as frequency of interaction, trust, coordination and power, on departmental performance from a social capital perspective. The findings of the study revealed that three components of interdepartmental relations (frequency of interaction, trust, and coordination) only emerged as significant factors in departmental performance when ERP was used effectively within the department.

Suggested Citation

  • Ebru Esendemirli & Duygu Turker & Ceren Altuntas, 2015. "An Analysis of Interdepartmental Relations in Enterprise Resource Planning Implementation: A Social Capital Perspective," International Journal of Enterprise Information Systems (IJEIS), IGI Global, vol. 11(3), pages 27-51, July.
    • Handle: RePEc:igg:jeis00:v:11:y:2015:i:3:p:27-51
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJEIS.2015070103
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    Cited by:

    1. Jitendra Pratap Singh Chauhan & Sumeet Gupta, 2022. "Putting Sense and Mind into Your Enterprise Systems: A Qualitative Study of IS Assimilation in Large Public Organizations in India," IIM Kozhikode Society & Management Review, , vol. 11(1), pages 126-145, January.

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