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Validation of the B2E Portal User Satisfaction (B2EPUS) Scale: Empirical Evidence from South Africa

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  • Dewi Rooslani Tojib

    (Monash University, Australia)

  • Ly Fie Sugianto

    (Monash University, Australia)

  • Liesl Martin

    (South African Nylon Spinners, South Africa)

  • Eric Cloete

    (University of Capetown, South Africa)

Abstract

This article discusses the validation of the Business-to-Employee (B2E) Portal User Satisfaction (B2EPUS) scale in the South African context. The results indicate that the scale remains reliable and valid outside its country of origin and is applicable to other industries, particularly mining, petrochemical, consulting, and retailing. Industry practitioners can confidently employ the scale when measuring the success of their B2E portal implementations.

Suggested Citation

  • Dewi Rooslani Tojib & Ly Fie Sugianto & Liesl Martin & Eric Cloete, 2010. "Validation of the B2E Portal User Satisfaction (B2EPUS) Scale: Empirical Evidence from South Africa," Journal of Electronic Commerce in Organizations (JECO), IGI Global, vol. 8(1), pages 83-97, January.
    • Handle: RePEc:igg:jeco00:v:8:y:2010:i:1:p:83-97
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