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Managing SaaS Risk in Higher Education Organisations: A Case Study

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  • Indrit Troshani

    (University of Adelaide Business School, The University of Adelaide, Adelaide, SA, Australia)

  • Giselle Rampersad

    (School of Computer Science, Engineering and Mathematics, Flinders University, Bedrock Park, SA, Australia)

  • Nilmini Wickramasinghe

    (Epworth HealthCare & School of Business IT and Logistics & Health Innovations Research, RMIT University, Melbourne, VIC, Australia)

Abstract

Software-as-a-Service (SaaS) is a new information and communications technology (ICT) that offers dynamically scalable reconfigurable services to clients on demand via the internet. It is heralded as one of the most significant ICT advances that can facilitate business value creation and innovation. There is paucity of research concerning the perceived risks that can affect SaaS adoption intentions of higher education organisations (HEOs). In attempts to contribute to the existing body of knowledge, this study draws on qualitative evidence to explore perceived SaaS risks at HEOs. It equips HEO managers and policy makers with an integrative risk management framework for SaaS adoption.

Suggested Citation

  • Indrit Troshani & Giselle Rampersad & Nilmini Wickramasinghe, 2013. "Managing SaaS Risk in Higher Education Organisations: A Case Study," International Journal of E-Business Research (IJEBR), IGI Global, vol. 9(2), pages 8-23, April.
    • Handle: RePEc:igg:jebr00:v:9:y:2013:i:2:p:8-23
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