Key Success Factors of an SME's Multi-Site Organizational Restructuring: A Case Study Approach

Contemporary manufacturing supply chains face multiple challenges due to long, complex networks that operate internationally. Here, the focal company is an SME that has spread its network globally to reach mining customers with quality products within the shortest lead time. This study uses the case research method to study a family-owned business. It identifies the critical success factors in the supply chain restructuring program. Secondly, it examines the effective strategies in managing pre- and post-restructuring process. Thirdly, it emphasizes how the operational efficiency was achieved by reducing uncertainties and risks in the upstream supply chain and fourthly, to develop a framework for future researchers. The findings suggest that key driving factors of the restructuring program are organization culture, leadership, top management commitment, and information technology. The linkage factors which emerged from the study are effective communication with the stakeholders, employee motivation, work satisfaction, crisis management and managing buyer-supplier relationships.