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The Significance of Herzberg and Taylor for the Gig Economy of China: Evaluating Gigger Incentives for Meituan and Ele.me

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  • Boidurjo Rick Mukhopadhyay

    (Westminster International University in Tashkent, Uzbekistan)

  • Chris R. Chatwin

    (University of Sussex, UK)

Abstract

This article investigates the motivation of contingent workers in the gig economy of China, particularly focusing on the two Mobile Food Delivery Aggregators (MFDA) - Meituan and Ele.me that controls over 80% of the food delivery market in China. The convenience of one ‘super-app' on phone, offered by each of these companies, allows users to order a diversified range of products and services starting from food, clothing to travel booking and ride-hailing. Online food ordering, however, tops the chart of online orders and this creates millions of food delivery rider jobs/gigs in mainland China. This paper draws key insights from the employee motivation theories by Herzberg and Taylor which underpins the findings and thematic discussion of this qualitative paper. While it is important to recognise that the usage growth of these MFDAs and consequently new gig creation is exponentially growing, the implications of this research would inform these online platform-based companies how to better design motivational factors or incentives to boost their employee satisfaction, engagement and levels of commitments in the colossal Gig economy of mainland China.

Suggested Citation

  • Boidurjo Rick Mukhopadhyay & Chris R. Chatwin, 2020. "The Significance of Herzberg and Taylor for the Gig Economy of China: Evaluating Gigger Incentives for Meituan and Ele.me," International Journal of Applied Behavioral Economics (IJABE), IGI Global, vol. 9(4), pages 1-17, October.
    • Handle: RePEc:igg:jabe00:v:9:y:2020:i:4:p:1-17
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    Cited by:

    1. Uchiyama, Yosuke & Furuoka, Fumitaka & Md. Akhir, Md. Nasrudin, 2022. "Gig Workers, Social Protection and Labour Market Inequality: Lessons from Malaysia," Jurnal Ekonomi Malaysia, Faculty of Economics and Business, Universiti Kebangsaan Malaysia, vol. 56(3), pages 165-184.
    2. Mukhopadhyay, Boidurjo Rick & Chatwin, Chris R., 2021. "The Significance of Herzberg and Taylor for the Gig Economy of China: Evaluating Gigger Incentives for Meituan and Ele.me," GLO Discussion Paper Series 849, Global Labor Organization (GLO).

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