Advanced Search
MyIDEAS: Login to save this article or follow this journal

An integrated approach for TQM implementation in SMEs

Contents:

Author Info

  • Zulema Lopes Pereira

    ()
    (IET, FCT-Universidade Nova de Lisboa)

  • Leonilde Marques Pedroso

    ()
    (Someil Lda, Leiria, Portugal)

Registered author(s):

    Abstract

    This paper tackles the broad issue of TQM implementation in SMEs. It includes a review of two models aimed at improving organisational performance, the EFQM Excellence Model and the Balanced Scorecard, which have been widely used in large organisations. Both models are examined as to their suitability and applicability to small and medium sized enterprises. The findings indicate that SMEs can benefit from the adoption of an integrated approach that combines both models if some critical factors are considered in the implementation process. A theoretical framework is proposed, which considers such integration and leads to a gradual implementation of TQM principles and methods in SMEs.

    Download Info

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
    File URL: http://run.unl.pt/handle/10362/1702
    Download Restriction: no

    Bibliographic Info

    Article provided by Universidade Nova de Lisboa, IET/CESNOVA-Research on Enterprise and Work Innovation, Faculty of Science and Technology in its journal Enterprise and Work Innovation Studies.

    Volume (Year): 1 (2005)
    Issue (Month): 1 (November)
    Pages: 83-92

    as in new window
    Handle: RePEc:ieu:journl:v:1:y:2005:i:1:p:83-92

    Contact details of provider:
    Phone: 212948503 ext.10401
    Fax: 212948326
    Email:
    Web page: http://iet.fct.unl.pt/
    More information through EDIRC

    Related research

    Keywords: TQM; quality; SME; organisational performance;

    References

    No references listed on IDEAS
    You can help add them by filling out this form.

    Citations

    Lists

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    Statistics

    Access and download statistics

    Corrections

    When requesting a correction, please mention this item's handle: RePEc:ieu:journl:v:1:y:2005:i:1:p:83-92. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (António Brandão Moniz).

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.