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Service innovation capabilities: what are they?

Author

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  • Lidia Gryszkiewicz
  • Eleni Giannopoulou
  • Pierre-Jean Barlatier

Abstract

As innovation is of crucial importance in services, service-intensive organisations should pay attention to the management of their new service development capabilities. Still, academics have so far been focusing on predominantly conceptual discussions regarding the core definition of organisational capability, rather than on investigating what concretely constitutes specific capabilities, let alone in the service innovation context. Therefore, based on a literature review, as well as 34 exploratory interviews in several service-intensive highly innovative organisations, we have created a mapping of concrete service innovation capabilities and related practices, approached from a strategy, resource and process perspective. Our goal is to allow for a better understanding and management of service innovation capabilities, combining both theoretical and practical perspectives.

Suggested Citation

  • Lidia Gryszkiewicz & Eleni Giannopoulou & Pierre-Jean Barlatier, 2013. "Service innovation capabilities: what are they?," International Journal of Services, Economics and Management, Inderscience Enterprises Ltd, vol. 5(1/2), pages 125-153.
    • Handle: RePEc:ids:injsem:v:5:y:2013:i:1/2:p:125-153
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    Citations

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    Cited by:

    1. Giannopoulou, Eleni & Barlatier, Pierre-Jean & Pénin, Julien, 2019. "Same but different? Research and technology organizations, universities and the innovation activities of firms," Research Policy, Elsevier, vol. 48(1), pages 223-233.
    2. Gegužytė Gintarė & Bagdonienė Liudmila, 2021. "Value Co-Creation in Engineering Service Innovation: Resources and Capabilities Perspectives," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 29(4), pages 91-123, December.
    3. Giannopoulou Eleni & Barlatier Pierre-Jean & Pénin Julien, 2017. "Same but Different? The impact of Research and Technology Organizations versus Universities on firms’ innovation," Working Papers of BETA 2017-09, Bureau d'Economie Théorique et Appliquée, UDS, Strasbourg.

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