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Strategic planning of service supply chain using dynamic SAP-LAP model: a case study of a leading gas organisation in India

Author

Listed:
  • Fauzia Siddiqui
  • Abid Haleem
  • Chitra Sharma

Abstract

A supply chain management (SCM) practice in services is an ongoing process and needs continuous efforts on total quality management (TQM) practices and flexible systems (FSs) practices fronts. Implementation of new practices and proper strategic planning in accordance with the vision and mission of the business will enhance SCM programme, as these are directly responsible for the customer's relationship and strategic relationship of final products. As per our study, information sharing is playing significant role. A detailed case study of India's leading gas utility company has been undertaken. The case study of GAIL (India) Ltd. formerly called as Gas Authority India Limited (GAIL) has been taken into account using dynamic SAP-LAP model. As a conclusion, SCM practice in services is a part of strategic relationship and customer's relationship of the organisation as a final product. SAP-LAP framework helps us to understand the SCM practices in the case study taken here.

Suggested Citation

  • Fauzia Siddiqui & Abid Haleem & Chitra Sharma, 2012. "Strategic planning of service supply chain using dynamic SAP-LAP model: a case study of a leading gas organisation in India," International Journal of Services, Economics and Management, Inderscience Enterprises Ltd, vol. 4(3), pages 169-185.
    • Handle: RePEc:ids:injsem:v:4:y:2012:i:3:p:169-185
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    Cited by:

    1. Sushil, 2019. "Theory building using SAP-LAP linkages: an application in the context of disaster management," Annals of Operations Research, Springer, vol. 283(1), pages 811-836, December.
    2. Venkatesh Iyengar & Abhishek Behl & Samaya Pillai & Bhausaheb Londhe, 2016. "Analysis of Palliative Care Process through SAP-LAP Inquiry: Case Study on Palliative Care and Training Centre," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 17(4), pages 403-416, December.
    3. Chand, Pushpendu & Thakkar, Jitesh J. & Ghosh, Kunal Kanti, 2018. "Analysis of supply chain complexity drivers for Indian mining equipment manufacturing companies combining SAP-LAP and AHP," Resources Policy, Elsevier, vol. 59(C), pages 389-410.

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