IDEAS home Printed from https://ideas.repec.org/a/ids/injleg/v2y2010i4p352-369.html
   My bibliography  Save this article

Quality management model for small ancillaries: benchmarking customer's assessment criteria

Author

Listed:
  • H.A. Mandave
  • P.M. Khodke

Abstract

Globally, the reliance of large-scale industries (LSI) on suppliers' performance has increased. Majority of single tier managed small-scale industries (STSSI) in manufacturing sector are last tier ancillaries to LSIs. Implementing quality management system to fulfil the requirements of customers is the challenge for STSSIs. This paper identifies and prioritises the LSIs' requirements, based on the actual documents specifying their 'supplier quality system assessment criteria' and 'vendor rating' criteria. Also; strength, weakness, opportunity, and threat (SWOT) factors pertaining to STSSIs, and, affecting development of quality management system have been identified and analysed. This Indian context study further presents the 'quality management model' for STSSIs by benchmarking LSIs requirements and using strengths and weakness factors advantageously. The model will be useful for improving operational performance and can be independently adopted.

Suggested Citation

  • H.A. Mandave & P.M. Khodke, 2010. "Quality management model for small ancillaries: benchmarking customer's assessment criteria," International Journal of Logistics Economics and Globalisation, Inderscience Enterprises Ltd, vol. 2(4), pages 352-369.
    • Handle: RePEc:ids:injleg:v:2:y:2010:i:4:p:352-369
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=37521
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:injleg:v:2:y:2010:i:4:p:352-369. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=64 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.