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On horizontal deployment of quality approaches within a firm

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  • S. Thomas Foster, Jr

Abstract

Consistency and standardisation are keys to individual as well as group quality improvement. This study investigates group performance, focusing on consistency between plant quality improvement approaches within a firm. In each of five automotive original equipment manufacturing plants, employees were surveyed regarding quality practices. The analysis of results indicate various factors (approaches) were used to improve quality. They included a process-oriented, quality control approach; empowering people for involvement; design and conformance; external quality information; rewards; and a proactive–formal approach. Discriminant function analysis found two independent functions, the first reflecting process and design approaches to quality improvement and the second reflecting external and reward-based approaches. The general results showed that out of five plants, plants 1 and 4 both emphasised process and design over external approaches, but plant 4 also emphasised reward-based incentives. Plants 2 and 3 have emphasised external approaches while discouraging reward-based incentives.

Suggested Citation

  • S. Thomas Foster, Jr, 2006. "On horizontal deployment of quality approaches within a firm," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 2(2), pages 168-177.
    • Handle: RePEc:ids:ijsoma:v:2:y:2006:i:2:p:168-177
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