IDEAS home Printed from https://ideas.repec.org/a/ids/ijrevm/v13y2023i3p125-143.html
   My bibliography  Save this article

Prioritising the requisite skills possessed by revenue managers of the hospitality industry: an analytic hierarchy process approach

Author

Listed:
  • Leenu Anand
  • Swati Gupta
  • Sanjay Gupta

Abstract

The main purpose of this study is to prioritise and identify the most required skill of a revenue manager as per the skill set defined by the Singapore Workforce Development Agency (SWDA) 2016 when applied to the Indian hotel industry. A set of skills was selected based on an extensive literature review and discussions carried out with the human resource managers and revenue managers from various business organisations. The present study is an attempt to identify the hierarchical structure of the skills expected of a revenue manager in the hospitality industry in India. Among the selected set of 12 skills, results of AHP ranked leadership, communication, negotiation, planning and implementation, and analytical, conceptual, and evaluative skills as the top five required skills of a revenue manager's skill set. The coverage of the study is limited to analysis of responses obtained from managers working in luxury hotels having chains in India.

Suggested Citation

  • Leenu Anand & Swati Gupta & Sanjay Gupta, 2023. "Prioritising the requisite skills possessed by revenue managers of the hospitality industry: an analytic hierarchy process approach," International Journal of Revenue Management, Inderscience Enterprises Ltd, vol. 13(3), pages 125-143.
    • Handle: RePEc:ids:ijrevm:v:13:y:2023:i:3:p:125-143
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=130745
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijrevm:v:13:y:2023:i:3:p:125-143. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=99 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.