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Critical success factors of TQM: a UK study

Author

Listed:
  • Khalifa Al-Khalifa
  • Elaine Aspinwall

Abstract

This paper has presented the results of a study on Critical Success Factors for Total Quality Management (TQM) implementation in UK organisations. A survey instrument (10 Success Factors) developed by Yusof and Aspinwall for use in the automotive sector was used after some modification. The findings have supported previous study and validated the instrument as a reliable tool. The results indicated that the Manufacturing sectors in UK is embarked towards quality excellence. Suggestions were made to replicate the study in some developing countries.

Suggested Citation

  • Khalifa Al-Khalifa & Elaine Aspinwall, 2008. "Critical success factors of TQM: a UK study," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 3(4), pages 430-443.
    • Handle: RePEc:ids:ijpqma:v:3:y:2008:i:4:p:430-443
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    Citations

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    Cited by:

    1. Shubham Gupta & Pradeep Khanna & Umang Soni, 2023. "Analyzing the interaction of critical success factor for TQM implementation- A grey-DEMATEL approach," Operations Management Research, Springer, vol. 16(3), pages 1619-1640, September.
    2. Olgun Çiçek & Hakar Mohammed, 2014. "Testing The Relationship Between Total Quality Management Practices and Performance - An Applied Study at Girne American University," Proceedings of International Academic Conferences 0100615, International Institute of Social and Economic Sciences.
    3. Jorge Luis García-Alcaraz & Francisco Javier Flor-Montalvo & Liliana Avelar-Sosa & Cuauhtémoc Sánchez-Ramírez & Emilio Jiménez-Macías, 2019. "Human Resource Abilities and Skills in TQM for Sustainable Enterprises," Sustainability, MDPI, vol. 11(22), pages 1-22, November.

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