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Quality and productivity improvement of executive decisions in maintenance engineering: an ESS-based approach

Author

Listed:
  • K. Elangovan
  • V. Selladurai
  • S.R. Devadasan
  • Suresh Kumar Goyal
  • S. Muthu

Abstract

Time and again scant emphases have been made to link quality with productivity and vice versa. However, these efforts are tilted towards improving quality and productivity of organisational performance. No attempts have been made to improve quality and productivity of executive decision-making. This happens despite the establishment of the need for management support and commitment to implementing managerial and technological models. On realising this research and practical gap, this article makes overtures towards this direction by showing the way to exploit Executive Support System (ESS) for implementing a maintenance engineering model. The construction and workings of the prototype version of an ESS are described for this purpose. A questionnaire-based feedback approach was adopted to verify and validate this prototype version of ESS.

Suggested Citation

  • K. Elangovan & V. Selladurai & S.R. Devadasan & Suresh Kumar Goyal & S. Muthu, 2007. "Quality and productivity improvement of executive decisions in maintenance engineering: an ESS-based approach," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 2(1), pages 112-139.
    • Handle: RePEc:ids:ijpqma:v:2:y:2007:i:1:p:112-139
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    Cited by:

    1. Vani Haridasan & Shanthi Venkatesh, 2011. "CRM Implementation in Indian Telecom Industry – Evaluating the Effectiveness of Mobile Service Providers Using Data Envelopment Analysis," International Journal of Business Research and Management (IJBRM), Computer Science Journals (CSC Journals), vol. 2(3), pages 110-127, October.

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