IDEAS home Printed from https://ideas.repec.org/a/ids/ijpmbe/v11y2021i4p498-541.html
   My bibliography  Save this article

Benchmarking business excellence practices: a case-based approach

Author

Listed:
  • Unnikrishnan Palakkil Mavilavalappil
  • Jyoti Tikoria
  • Arun Kumar Agariya

Abstract

This paper aims to explore the business excellence practices and the relative importance of success factors by taking a case of an Indian manufacturing organisation for benchmarking purpose. A series of structured, semi-structured, in-depth interviews and company annual reports followed by a questionnaire survey were used to examine current business excellence practices and relative importance of success factors so as to benchmark best in-class practices. Factors namely 'teamwork' and 'culture and core values' are found to be very prominent at the case study of organisation ABC and helped them significantly in enhancing their performance. The rest of the factors are in line with the success factors of prominent global business excellence models. The findings of this study in terms of providing a simple template to assess organisations will be of utmost help to make improvements for moving towards business excellence. The present study reveals that there should be a customisation of the success factors for business excellence based on sector and context specificity.

Suggested Citation

  • Unnikrishnan Palakkil Mavilavalappil & Jyoti Tikoria & Arun Kumar Agariya, 2021. "Benchmarking business excellence practices: a case-based approach," International Journal of Process Management and Benchmarking, Inderscience Enterprises Ltd, vol. 11(4), pages 498-541.
    • Handle: RePEc:ids:ijpmbe:v:11:y:2021:i:4:p:498-541
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=116627
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijpmbe:v:11:y:2021:i:4:p:498-541. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=95 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.