IDEAS home Printed from https://ideas.repec.org/a/ids/ijpdev/v25y2021i3p255-282.html
   My bibliography  Save this article

An open innovation B2B web platform design: application of the QFD approach for the definition of its primary functions

Author

Listed:
  • Samuele Marinello
  • Francesco Lolli
  • Rita Gamberini

Abstract

Global markets and the concept of innovation require modern companies to quickly adapt to two very relevant paradigms: digital innovation and open innovation. Therefore, the use of digital technologies and the development of open collaboration networks have radically changed the nature of the organisation of innovation and of the managerial approach and strategic choices. The objective of this paper is to describe the approach adopted to define the main functionalities of a digital Business to Business (B2B) platform for the development of new commercial collaborations between Small and Medium-sized Enterprises (SMEs). The approach of Quality Function Deployment and its House of Quality tool have been applied to support the combination of customer and technical needs. The prioritisation of the technical characteristics of the platform has identified in the 'system for managing orders' and 'systems to speed up processes' the main functions to be developed with greater attention within the platform.

Suggested Citation

  • Samuele Marinello & Francesco Lolli & Rita Gamberini, 2021. "An open innovation B2B web platform design: application of the QFD approach for the definition of its primary functions," International Journal of Product Development, Inderscience Enterprises Ltd, vol. 25(3), pages 255-282.
  • Handle: RePEc:ids:ijpdev:v:25:y:2021:i:3:p:255-282
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=118045
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijpdev:v:25:y:2021:i:3:p:255-282. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=36 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.