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Islamic banking: a study of customer satisfaction and preferences in non-Islamic countries

Author

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  • Omar Masood
  • Bora Aktan
  • Qazi Awais Amin

Abstract

The analysis of their responses revealed a certain degree of satisfaction of many of the Islamic bank's facilities and products. The respondents expressed their dissatisfaction with some of the Islamic bank's services. Although the respondents indicated that they are aware of a number of specific Islamic financial products like Murabaha, Musharaka and Mudaraba, they show that they do not deal with them.

Suggested Citation

  • Omar Masood & Bora Aktan & Qazi Awais Amin, 2009. "Islamic banking: a study of customer satisfaction and preferences in non-Islamic countries," International Journal of Monetary Economics and Finance, Inderscience Enterprises Ltd, vol. 2(3/4), pages 261-285.
    • Handle: RePEc:ids:ijmefi:v:2:y:2009:i:3/4:p:261-285
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    Citations

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    Cited by:

    1. Asma Abdul Rehman & Omar Masood, 2012. "Why do customers patronize Islamic banks? A case study of Pakistan," Qualitative Research in Financial Markets, Emerald Group Publishing Limited, vol. 4(2/3), pages 130-141, August.
    2. Sarwar Uddin Ahmed & Md. Ashikur Rahman & Samiul Parvez Ahmed & G. M. Wali Ullah, 2014. "Pricing Linkage between Islamic Banking and Conventional Banking:The Case of Bangladesh," International Journal of Finance & Banking Studies, Center for the Strategic Studies in Business and Finance, vol. 3(4), pages 84-97, October.
    3. Riaz, Umair & Burton, Bruce & Monk, Lissa, 2017. "Perceptions on Islamic banking in the UK—Potentialities for empowerment, challenges and the role of scholars," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 47(C), pages 39-60.
    4. Walid Mansour & Mohamed Ben Abdelhamid & Omar Masood & G.S.K. Niazi, 2010. "Islamic banking and customers' preferences: the case of the UK," Qualitative Research in Financial Markets, Emerald Group Publishing Limited, vol. 2(3), pages 185-199, October.

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