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A scorecard for measuring the water supply utility performance: the case of large Indian metropolises

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  • Mukul Kulshrestha

Abstract

This paper reviews the various international benchmarking efforts undertaken in the field of water supply and outlines a generic framework for the evaluation of performances of water supply utilities. The proposed scorecard identifies a few key indicators and uses certain clusters to group the indicators appropriately. The methodology involves assigning weights to indicators in conjunction with their scores on a devised scale, and evaluates cluster and performance scores by employing a spreadsheet. This methodology has been illustrated for the five largest water supply utilities in Indian metropolises, whose operations were found to be sub-optimal underscoring the need of reforms in order to ensure that the water supply services demonstrate sustainable operational performances.

Suggested Citation

  • Mukul Kulshrestha, 2006. "A scorecard for measuring the water supply utility performance: the case of large Indian metropolises," International Journal of Management and Decision Making, Inderscience Enterprises Ltd, vol. 7(4), pages 418-437.
    • Handle: RePEc:ids:ijmdma:v:7:y:2006:i:4:p:418-437
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    Cited by:

    1. Nyathikala, Sai Amulya & Jamasb, Tooraj & Llorca, Manuel & Kulshrestha, Mukul, 2023. "Utility governance, incentives, and performance: Evidence from India's urban water sector," Utilities Policy, Elsevier, vol. 82(C).
    2. Amir Nafi & Jacques Tcheng & Patrick Beau, 2015. "Comprehensive Methodology for Overall Performance Assessment of Water Utilities," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 29(15), pages 5429-5450, December.
    3. Konstantinos Tsagarakis, 2013. "Does Size Matter? Operating Cost Coverage for Water Utilities," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 27(5), pages 1551-1562, March.
    4. Romano, Giulia & Guerrini, Andrea, 2011. "Measuring and comparing the efficiency of water utility companies: A data envelopment analysis approach," Utilities Policy, Elsevier, vol. 19(3), pages 202-209.

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