Digitalised human needs to support intra-organisational knowledge sharing among knowledge workers

An organisation's success relies more on dynamic knowledge management (KM). A successful knowledge management system is inextricably linked to employee behaviour, namely intra-organisational knowledge sharing. Individual needs significantly influence human behaviour, such as innovation. Most need-based motivation theories make similar assumptions regarding basic needs such as achievement, affiliation, and power. Using the Rasch Model and structural equation modelling (SEM) methodologies, this research transforms human needs into digital form to enhance intra-organisational knowledge sharing among knowledge workers. The study hypothesis employs SEM. It indicates that the need for achievement, affiliation, and power influence knowledge sharing significantly, with the strongest significant influence being the need for power. Various information and communication technology (ICT) tools have recently been developed based on web, mobile, and desktop applications. The study mapped the three categories of motivators based on the appropriate ICT tools for intra-organisational knowledge sharing.