IDEAS home Printed from https://ideas.repec.org/a/ids/ijisma/v6y2011i3-4p284-309.html
   My bibliography  Save this article

Evaluating key factors in supplier selection for micro-businesses: implications for buyer satisfaction

Author

Listed:
  • Avinash M. Waikar
  • Minh Q. Huynh
  • Robert F. Cope
  • Uday S. Tate

Abstract

Final quality of products/services starts with suppliers in the supply chain. Problems can occur if suppliers do not deliver the quantities requested in full, on time, or buyers select suppliers solely on the basis of lowest price. Supplier selection has been studied for large businesses but not for very small (micro) businesses. Therefore, a survey was administered to micro-businesses to determine: what factors are important to micro-businesses in selecting suppliers and how satisfied they are with their suppliers. Factors included Brand Name, Consistency, Cost/Lower Price, Loyalty, Quality, and Warranty. Results indicated that none of the factors were unimportant. However, buyer satisfaction was found to be dependent on Quality, Brand Name, and the Length of Time of the Buyer/Supplier Relationship. Additionally, it was concluded that quality, along with complete, on-time delivery are key to buyer satisfaction and may help suppliers achieve preferred status with micro-business buyers.

Suggested Citation

  • Avinash M. Waikar & Minh Q. Huynh & Robert F. Cope & Uday S. Tate, 2011. "Evaluating key factors in supplier selection for micro-businesses: implications for buyer satisfaction," International Journal of Integrated Supply Management, Inderscience Enterprises Ltd, vol. 6(3/4), pages 284-309.
    • Handle: RePEc:ids:ijisma:v:6:y:2011:i:3/4:p:284-309
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=44890
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijisma:v:6:y:2011:i:3/4:p:284-309. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=81 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.