IDEAS home Printed from https://ideas.repec.org/a/ids/ijiscm/v13y2022i1p73-92.html
   My bibliography  Save this article

Employee engagement and extra-role service behaviour in the retail banking industry: a moderated mediation model of job autonomy and job passion

Author

Listed:
  • Faheem Gul Gilal
  • Zubaida Ashraf
  • Rukhsana Gul Gilal
  • Sarfraz Ahmed Dakhan
  • Naeem Gul Gilal

Abstract

Grounded on self-determination theory, this research aims to investigate the impact of employee engagement (EE) on extra-role service behaviour (ERSB) through the mediation of job passion and the moderation of job autonomy. Towards this goal, we recruited n = 246 front-line employees from the retail banking industry. The theorised relationships were examined using mediation and moderation analysis. Results demonstrate that EE significantly strengthens ERSB in a retail banking environment. The findings also indicate that job passion partially mediates the relationship between EE and ERSB. Additionally, our study demonstrates that the relationship between EE and job passion is stronger when employees have high levels of job autonomy than when they have low job autonomy.

Suggested Citation

  • Faheem Gul Gilal & Zubaida Ashraf & Rukhsana Gul Gilal & Sarfraz Ahmed Dakhan & Naeem Gul Gilal, 2022. "Employee engagement and extra-role service behaviour in the retail banking industry: a moderated mediation model of job autonomy and job passion," International Journal of Information Systems and Change Management, Inderscience Enterprises Ltd, vol. 13(1), pages 73-92.
    • Handle: RePEc:ids:ijiscm:v:13:y:2022:i:1:p:73-92
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=127073
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijiscm:v:13:y:2022:i:1:p:73-92. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=79 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.