IDEAS home Printed from https://ideas.repec.org/a/ids/ijilea/v2y2005i4p357-385.html
   My bibliography  Save this article

Customer value creation through knowledge creation with customers: case studies of IT and multimedia businesses in Japan

Author

Listed:
  • Mitsuru Kodama

Abstract

In this paper, I shall discuss business processes that are capable of creating new value with many new customers and in which both enterprises and customers achieve new knowledge creation through the provision of new products and services by the enterprise. Examples of real business that project teams in a high-tech company providing IT-based products and multimedia services have experienced over the past five years in Japan through knowledge creation process with customers are taken as case studies. It has been pointed out that the formation of Ba through deep collaboration and dialectical dialogue with various customers based on the resonance of values and mutual trust, and the innovation of new knowledge creation by the synthesising capability through dialectical leadership within Ba are key factors in creating customer value and succeeding in new markets in the field of IT and multimedia business.

Suggested Citation

  • Mitsuru Kodama, 2005. "Customer value creation through knowledge creation with customers: case studies of IT and multimedia businesses in Japan," International Journal of Innovation and Learning, Inderscience Enterprises Ltd, vol. 2(4), pages 357-385.
    • Handle: RePEc:ids:ijilea:v:2:y:2005:i:4:p:357-385
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=6661
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. MOHAJAN, Haradhan Kumar, 2017. "Knowledge Management Strategy To Improve Business Sector," Annals of Spiru Haret University, Economic Series, Universitatea Spiru Haret, vol. 17(3), pages 19-32.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijilea:v:2:y:2005:i:4:p:357-385. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=57 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.