IDEAS home Printed from https://ideas.repec.org/a/ids/ijient/v9y2022i2p129-141.html
   My bibliography  Save this article

The effect of travel safety experience on passengers' satisfaction

Author

Listed:
  • Pankaj Deshwal

Abstract

The aim of the study is to ascertain the dimensions of safety experience of the female passengers in metro rail services provided by the Delhi metro rail in India. The impact of these dimensions on satisfaction is to be assessed. The female safety experience dimensions are obtained by performing an exploratory factor analysis. A structured instrument was used to collect responses from the female passengers. As output of the present research, nine dimensions viz. experience with other passengers, teasing experience, feeling towards metro rail, staff experience, outside metro station experience, compartment experience, behaviour experience, entry experience and recovery experience emerged as dimensions that lead to female passenger satisfaction as regards Delhi metro rail services. Further, out of these nine dimensions, five dimensions, namely, feeling towards metro rail, experience with other passengers, recovery experience and staff experience are found to be statistically significant.

Suggested Citation

  • Pankaj Deshwal, 2022. "The effect of travel safety experience on passengers' satisfaction," International Journal of Intelligent Enterprise, Inderscience Enterprises Ltd, vol. 9(2), pages 129-141.
    • Handle: RePEc:ids:ijient:v:9:y:2022:i:2:p:129-141
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=121742
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijient:v:9:y:2022:i:2:p:129-141. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=167 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.